Identity Verification

Why Identity Verification Is Required

• Model compliance: Some models are only available to verified users due to upstream vendor and regulatory requirements. Calling these models without verification returns a 403 error
• Account and fund security: Verification helps protect your account and funds
• Higher limits: Verified users typically receive higher rate limits and quotas. See User Levels

Supported Documents

• Mainland China Resident ID Card: Upload photos of both sides and enter your name and ID number
• Passport: Upload the photo page of a valid passport and enter your name and passport number
• Other government-issued ID: Valid identity documents issued by your government

Verification Process

1. Log in to the Calgine Tokens Console and go to Workspace → Settings → Identity Verification
2. Select your document type and upload photos
3. Enter your name and document number
4. Submit and wait for review—usually completed within 1 business day

You'll be notified of the result via in-app message or email.

Can I Change My Verification Information?

Verified identity information generally cannot be changed on your own. If you need to make changes (e.g. expired document or incorrect registration), please contact support.

Troubleshooting

If your verification was rejected, check these common issues first:

• Is the document photo clear and complete, without glare or obstruction?
• Is the document still valid?
• Do the name and document number you entered exactly match the document?

If everything checks out and you're still unable to pass verification, contact support with your account information and we'll assist you as soon as possible.

Your Information Is Confidential

Your document information is used solely for identity verification and is kept strictly confidential in accordance with our privacy policy. It will never be used for any other purpose.