Account Balance
How to Check Your Balance
Log in to the Calgine Tokens Console. Your current balance and recent usage are shown on the Workspace home page; detailed spending records are available under Billing.
Balance Alerts
To avoid service interruptions caused by an insufficient balance, we recommend enabling balance alerts:
- Go to Workspace → Settings → Subscription Management
- Set an alert threshold
- When your balance falls below the threshold, the platform will notify you via email, SMS, or in-app message
Please top up promptly after receiving an alert to avoid interruptions.
What Happens When Your Balance Runs Out
When your balance can't cover a request, the API returns a 403 error indicating insufficient balance. Requests resume immediately once your top-up is credited—no need to reconfigure your token.
TIP
We recommend enabling balance alerts for production tokens and keeping a buffer for business-critical workloads.
Refund Policy
If you need a refund, please contact support promptly. Note the following rules:
- If a refund causes your user level to drop, the amount corresponding to the exceeded benefits will be deducted
- Top-up orders that have already been invoiced cannot be refunded
- A processing fee of up to 5% applies to refunds
- Refunds are generally returned via the original payment method
Does My Balance Expire?
Topped-up balance is valid indefinitely. Promotional or bonus credits may be subject to separate terms—refer to the specific campaign rules.