Billing & Receipts

How to Get Top-Up Receipts

After each successful top-up, an electronic receipt is automatically sent to your registered email address. If you don't see it, check your spam folder or download it again from the console.

Downloading Past Invoices

Log in to the Calgine Tokens Console and go to Workspace → Billing to view all top-up history and spending details, and download the corresponding receipts.

How to Request a Formal Invoice

If your company's finance team requires a formal invoice, please email support with the following information:

• Company name (invoice title)
• Tax ID (Unified Social Credit Code / VAT / EIN)
• Invoice type (general or special VAT invoice)
• Invoice amount and the corresponding order numbers
• Email or mailing address for receiving the invoice

We will process your request within 3 business days.

TIP

Combining multiple top-up orders into a single invoice request reduces processing time.

Invoice Notes

• Invoice amounts are based on actual top-up amounts—bonus or promotional credits cannot be invoiced
• Top-up orders that have been invoiced cannot be refunded. If you need a refund, please confirm the invoice status with support first
• Invoices are issued under IT service categories; the exact content is subject to the issued invoice

Enterprise Purchases

For large top-ups or enterprise partnerships, contact support to discuss commercial terms. We support corporate bank transfers, contract signing, and batch invoicing.